Please allow 5 weeks for customisation work, shipping and handling.

Return & Exchange Policy

► RETURNS / EXCHANGES
All items are handcrafted and customized with care, therefore, we don’t usually accept returns or exchanges on jewellery unless the fault was ours. However, we understand that these pieces are very sentimental and important, so If you do have an issue with your product, please feel free to contact us and we can solve the issue. 

►CANCELLATIONS
Our team works hard to ensure that you have your jewellery out in a timely fashion so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 12 hours of purchase.

► ADJUSTMENTS
If you did not order the correct size or your jewellery doesn’t fit, we do offer a resizing or adjustment service, an additional fee might be applied. 

► LOST IN THE MAIL
All packages are insured up to $200 USD, so if your package states "delivered" and you have not received it, please email us and we will start the remaking process for your order.
Contact Email: ceo@thebespokestore.com